Shipping Policy
Thank you for choosing Shenanigans Pong. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for important information regarding order processing, shipping times, and delivery.
Order Processing
All orders are processed within 1–5 business days unless otherwise stated during preorder or launch periods.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
Please note that processing times may be extended during high-demand periods, holidays, or preorder launches.
Preorder Shipping
Shenanigans Pong is currently available as a preorder product.
Preorder items may require additional production and fulfillment time before shipment. Estimated shipping timelines will be communicated during checkout and through order updates when available.
We appreciate your patience and support during our official launch.
Estimated Shipping Times
Estimated delivery times may vary depending on your location and shipping carrier.
Typical shipping estimates:
- United States: 5–12 business days
- International Orders: 7–21 business days
Please note that these are estimated delivery times and are not guaranteed.
Tracking Information
Once your order ships, you will receive a tracking number via email so you can monitor your shipment throughout the delivery process.
If you do not receive tracking information within the expected processing timeframe, please contact our support team.
Shipping Costs
Customers are responsible for all shipping costs associated with their order, including:
- Original shipping fees
- Return shipping costs
- Replacement shipping costs
Shipping costs are calculated at checkout based on the delivery destination and shipping method selected.
Incorrect Shipping Information
Please ensure all shipping details are entered correctly at checkout.
Shenanigans Pong is not responsible for delays, lost packages, or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Packages
Once an order has been shipped, delivery times are controlled by the shipping carrier.
While we will do our best to assist with shipping issues, Shenanigans Pong is not responsible for carrier delays, lost packages, customs delays, weather disruptions, or other shipping issues outside of our control.
Damaged or Broken Items
If your order arrives damaged or a product piece breaks during eligible coverage periods, please contact us with photos and order details.
We offer replacement parts free of charge for up to 1 year after purchase. Customers are responsible for shipping costs associated with replacement items.
Contact Us
If you have any questions regarding shipping or your order status, please contact our customer support team through our Contact Page.
Thank you for supporting Shenanigans Pong.